Photoshop 7.0 crashing at startup in Panther | November 20, 2003

Since installing Panther (Mac OS 10.3) I've been having problems with Photoshop 7.0. I'd try to launch the application but it would crash out and open a dialogue box asking if I wanted to submit a bug report to Apple.

I tried trashing my prefs but no luck. I noticed that the start-up process always crashed at the "loading fonts" bit so I tried turning off my fonts. Still no luck. Googling for the problem turned up no results and there were no details on either the Adobe or Apple sites.

I thought I'd end up having to reinstall Photoshop but this morning I noticed an article in my RSS client from macosxhints.

The article suggests trashing the Workflow folder in /Library -> Application Support -> Adobe. I gave it a go and sure enough it fixed the problem.

So I just wanted to say cheers to "Anonymous" for the post. I've scanned in all my half descent Cambodia/Vietnam pics (not many so it didn't take long) so hope to have a go at getting them up on my photo site over the weekend.

Posted at November 20, 2003 11:07 PM


Jon Hicks said on November 21, 2003 11:01 AM

Thanks Andy, I hadn’t seen that one. I have was having the problem on Photoshop, Illustrator and InDesign, and it was frustrating.

Looking forward to seeing the pics…

Jeff Croft said on November 21, 2003 7:27 PM

I consider myself an expert Mac user (especially on OS X, since I’m also a experienced Unix user), but I still manage to find usefull stuff I didn’t know on Mac OS X Hints. It’s a really good little site for us Mac users.

dan said on December 17, 2003 6:29 PM

You just saved me alot of frustration with this tip. Thanks alot d:-)

robodisko said on December 27, 2003 1:16 PM

hey great guys, my indesign 2 was fine, but as my photoshop 7 and illustrator 10 didnt work i previosly reverted back to 10.2.8 as i needed the programs.

thought id try again, but still no luck untill i found your advise.

great one - huge help indeed

Filip Remplakowski said on December 30, 2003 4:29 AM

I was rendered useless when photoshop didn’t work. Thanks for the great advise. Back to work for me now (finally).

Stuart Nolan said on January 10, 2004 5:43 PM

I’m another lost soul who was saved by this advice. Thanks loads.

matthew said on January 16, 2004 12:15 PM

I found this via google too. cheers, helped me out. Although I did go as far as reinstalling Photoshop.