Accessible Odeon | July 12, 2004
I was deeply saddened by the Odeon's decision to force Matthew Somerville to remove his accessible version of your site with the threat of legal action.
I'm a regular patron of my local Odeon but am unable to use your website due to my choice of computer platform and browser (Mac OS X and Safari). Because of this I am unable to book tickets online, leading to a reduction in the number of times I visit your cinema. I contacted you well over a year ago about this accessibility problem and was told you were working on a solution. Unfortunately this solution has yet to be realised.
Being a web designer myself, I understand that it's not always easy to retrofit such a large website. However you do have a legal obligation under the disability discrimination act to make your online services accessible. Matthew has done an extremely good job of creating an accessible version of your site. Rather than threaten him with legal action, wouldn't it be better to work with him in order to comply with your own legal requirements and create a more user friendly customer expirience?
Posted at July 12, 2004 10:54 PM